Refund policy

At MOLLY SPARK, we want you to feel confident and satisfied with every purchase. If your order does not meet your expectations, our team is here to make the return process simple and convenient.

Please review the return guidelines below before submitting your request.

Return Period

Eligible items may be returned within 30 days of delivery.

To be accepted, returned items must meet the following requirements:

  • Item must be unused and in original condition
  • Item must not have been worn, washed, or altered
  • Item must be free from makeup, perfume, deodorant, stains, or pet hair
  • Original tags must remain attached
  • Item must be packaged securely for return shipping

Returns that do not meet these conditions may not be approved.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Final Sale products are not eligible for refunds.

How To Request A Return

To begin your return, please contact our Customer Care Team before sending your item.

Please include:

  • Order number
  • Full name
  • Email address
  • Item(s) you would like to return
  • Reason for return

Our team will review your request and provide further instructions.

Email:
contact@mollyspark.com

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a shipping service with tracking information.

MOLLY SPARK is not responsible for packages lost or damaged during return transportation.

Refunds

Once your return has been received and inspected, we will send a confirmation email regarding your refund.

Approved refunds will be:

  • Returned to the original payment method
  • Processed within 5–10 business days

Please note that your bank or payment provider may require additional processing time.

Original shipping charges are non-refundable unless the return is caused by an error from MOLLY SPARK.

Damaged Or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the item
  • Photos of packaging
  • Description of the issue

Our team will review your request and assist with the next steps.

Order Cancellation

Orders begin processing shortly after purchase.

If you need to cancel or modify your order, please contact us as soon as possible.

Requests cannot be guaranteed after your order has entered processing or has already shipped.

Contact Us

Email:
contact@mollyspark.com

Business Information

MOLLY SPARK

1709 W 41st St
Sioux Falls, SD 57105
United States

Business Correspondence Only – Not a Return Address